How can we help?

Choose an OBD2 tracker for a car or light commercial vehicle that has an OBD2 port. Choose the portable Mini for equipment, valuable items, trailers, or situations where you need a rechargeable tracker.

Most gasoline vehicles sold in Canada and the United States since 1996 have an OBD2 port. It is normally under the dashboard near the driver. Heavy vehicles and some electric vehicles may require a different solution.

In good outdoor conditions, GPS location is generally accurate within a few metres. Buildings, underground parking, tunnels, and poor satellite visibility can temporarily reduce accuracy.

Yes. You can add multiple devices to one account and view them from the same dashboard. Each active tracker requires its own connectivity subscription.

The plan covers the device’s cellular connection and access to live location, history, alerts, and the TrueTrace platform.

Available plans may be paid monthly or annually. Annual billing can offer a lower effective monthly cost; current options appear on the pricing page.

Monthly plans do not require a long-term commitment. You can manage your active subscriptions from your account.

Yes. The device remains yours. A compatible tracker can be reactivated with an available subscription when you need it again.

Create or sign in to your account, open Activate Device, enter the requested device identifier, and select a subscription. The device will then appear in your dashboard.

With the vehicle turned off, locate its OBD2 port and plug the tracker in firmly. Start the vehicle and allow a few minutes outdoors for the first GPS and cellular connection.

Confirm that the device has power and an active subscription. Move it outdoors or drive briefly to restore cellular and satellite reception, then refresh the dashboard.

Yes. On the live tracking page, select the desired device and enable Follow. The map will stay centred on that tracker until follow mode is turned off or another device is selected.

Use the Track Order page with your order number and email address. When a shipment leaves our facility, its carrier tracking details are also sent by email.

Delivery time depends on destination and product availability. Your checkout and shipping confirmation provide the most current estimate.

Contact us as soon as possible. We can adjust an order only before it enters preparation or shipment.

Eligible products may be returned within the period stated in our terms, subject to their condition and included accessories. Contact support before returning a device.

Choose Forgot Password on the sign-in page. We will email a secure, time-limited reset link to the address associated with your account.

Email verification and security codes help us confirm account ownership and protect access to your location information. Never share a verification code.

Only authorized users associated with your account can access your devices. Keep your password private and sign out on shared computers.

Use our contact page or call the toll-free support number shown on the site. Include your order number or device name when relevant so we can help faster.